Author: emma peel
Date:
To: tails-ux
Subject: Re: [Tails-ux] When the pain of ignorance exceeds the pain of
learning
sajolida:
> I liked this post Tom Johnson, my favorite tech writing blogger, about
> the state of mind of users when they turn to documentation and how we
> should take this into account:
>
> http://idratherbewriting.com/2017/07/23/pain-of-ignorance-versus-pain-of-learning/#non-linear-processes
I totally agree with what he says, and I think the solution is help in context.
That is why I like that in Tails we can change the error messages (although many people does not read the error messages anyway)
