Holy fuck! That's beautiful!! in so many ways and so many different situations/applications!!
* Most users turn to tech docs only when the pain of ignorance exceeds the pain of learning.
* At the moment users get frustrated enough to submit to learning documentation, they’re in a state least likely to get any learning done.
Thanks, I'm gonna take this over into the human ~ human realm, as well as the human ~ tech realm
~ T
From: "sajolida" <sajolida@???>
To: "Tails user experience & user interface design" <tails-ux@???>
Sent: Saturday, November 18, 2017 12:45:00 AM
Subject: [Tails-ux] When the pain of ignorance exceeds the pain of learning
I liked this post Tom Johnson, my favorite tech writing blogger, about
the state of mind of users when they turn to documentation and how we
should take this into account:
http://idratherbewriting.com/2017/07/23/pain-of-ignorance-versus-pain-of-learning/#non-linear-processes
