Re: [Tails-testers] tails 3.11 & 3.12

Hi!

thanks for testing.

Reed Blount:
> Hello, I'm contacting tails to discuss my problems accessing the tails greeter after my system BIOS. I'm running a toshiba radius 11 on windows 10 with an intel hd graphics card, which I know was known to be problematic with 3.11 on most computers. When trying to install 3.11 I would meet a black screen after selecting my tails usb from my computers bios. I tried following instructions provided for adding to the startup options, but I don't think im able to even access the bootloader menu to do so. My computer takes me straight to a blank blackscreen, theres no bootloader or anything.
>
> I decided to try and download the 3.12 test image and use that instead. I was excited to see I would not be needing to use an intermediary tails for the new version, but I've encountered the same exact problem of the blackscreen.
>
> Any help I can get would be greatly appreciated

Could you find out and send us the exact model of your graphics card please?

Thanks!
u.